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Shipping Info

We do not have a minimum order, so you can mix and match different size, shapes and colors. Depending on the size of the order will depend on which of the following ways your order will be shipped. All freight is f.o.b. North East PA

UPS GROUND SHIPMENTS

Greenfield Basket Factory uses UPS for all ground package shipments. We have a $4.00 handling charge per box plus the cost of shipping. All products which leave Greenfield Basket Factory are checked and are deemed appropriate for shipping. We are not responsible for damage during transit. We will do what we can if damage does occur to help you  file a claim with UPS to replace damaged items. All claims must be reported IMMEDIATELY to UPS and  Greenfield Basket of any damages or shortages. Packages can be tracked by calling Greenfield Basket Factory at 1-800-227-5385. Due to the continuing changes in shipping cost we will notify you via phone, fax or email before we ship out any order for your final approval of shipping cost.

COMMON CARRIER SHIPMENTS

Orders that are too large to be shipped UPS ground will be shipped by common carrier. These orders must be phone, faxed or emailed to Greenfield Basket Factory. These orders may also be mixed. We have a pallet fee of $10.00 per pallet which will be added onto invoice. Freight will be added to customers invoice unless other wise requested by customer. If there is room left on the pallet we will notify you to see if you would like to add more to the pallet. All claims must be reported IMMEDIATELY to Common Carrier and Greenfield Basket of any damages or shortages. Packages can be tracked by calling Greenfield Basket at 1-800-227-5385. Due to the continuing changes in shipping cost we will notify you via phone, fax or email before we ship out any order for your final approval of shipping cost.

FULL SEMI LOADS

  Full semi loads are available. They can also be on pallets or a floor load. Freight is always prepaid unless customer requests other wise. All claims must be reported IMMEDIATELY to trucking company and Greenfield Basket Factory of any damages or shortages. Packages can be tracked by calling Greenfield Basket Factory at 1-800-227-5385. Due to the continuing changes in shipping cost we will notify you via phone, fax or email before we ship out any order for your final approval of shipping cost.

INTERNATIONAL ORDERS

Call for assistance with international orders 1-800-227-5385.

RETURN POLICY

All items must have been purchased from Greenfield Basket Factory not a third party. All returns must be accompanied by a receipt and Greenfield Basket Factory must be notified previously before returning an order. There is a 25% restocking fee.